Hello beautiful! If you have a tricky question for us or just want to say "Hi" please email us at firstname.lastname@example.org, but first check out our answers to some common inquiries below.
Who is the founder and owner of Propa Beauty?
Victoria Ndeshimana Fazio is the founder and CEO of Propa Beauty. Propa Beauty is both Black Owned and Female owned. At Propa Beauty, we make an effort to support and collaborate with other minority/female businesses. If you would like to collaborate, please reach out to us at email@example.com as we would love to hear from you.
What does "Propa" mean?
Propa is slang for Proper, and make sure to make the -pa poppy when pronouncing it. We want all our beautiful customers to look Propa and ready to slay the world.
When is the next product launching?
Although we just launched, we do have some exciting developments in the works. The best way to learn more about them is to sign up to receive emails or follow us on social media to stay in the know!
Where does Propa Beauty ship?
We're currently shipping to both the US and over 100+ countries Internationally.
What is the cost of shipping?
We ship both domestically and internationally with fixed rate shipping.
Our standard shipping is free on orders over $25 for domestic and $45 for international orders.
What if I have issues with tracking, need to edit my shipping address, or anything else?
You will receive a shipment confirmation e-mail when your order is ready to be shipped. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. For anything else, please contact Propa Beauty at firstname.lastname@example.org and we’d be happy to help.
Does Propa Beauty products have parabens?
Propa Beauty is not only parabens free, but also phthalate and talc free as well..
How long will it take the product to expire?
Our products have a long shelf life of at least 2+ years.
Do you test on animals?
Nope, never! Propa Beauty is a cruelty-free brand.
Is Propa Beauty Vegan?
Not only are we cruelty-free, but all of our lipstick is vegan. All of our ingredients are free of animal byproducts.
Returns & Exchanges
Can I return or exchange my purchase?
Please send an email to email@example.com with your order number and the items you are not satisfied with and we will do our best to right our wrongs by offering an exchange for a more suitable shade. However, we recommend that you please review our return policy for specifics as we do not offer refunds and you must notify us within 10 days.
How can I check the status of my order?
You can view the status of your order on your Accounts page. Separately, we send a confirmation email when the order is placed and another email when the order ships.
Can I update my order once it’s placed?
We process orders pretty quickly, but sometimes we can make quick changes. If you need to cancel or change your order please email us right away at firstname.lastname@example.org
I placed an order and now the product is on sale. Can I get a refund for the difference?
Believe me dear, we have been there! It is so frustrating. Unfortunately, like most companies we do not offer price adjustments. However, send us an email to email@example.com with your order number and a screen shot of the sale you found. While we can't promise anything, we will try and take extra care of you on your next order. We recommend you to follow our social media channels and newsletter to be first in the know for upcoming sales.
Can I use more than one promo code per order?
Only one promo code at a time please.
Can I use a promo code more than once?
Most codes are for single use, but some can be used multiple times. The best way to try is to just plug that code in again and have a try.
If I review your product can Propa Beauty feature my content on the website or repost my social post please?
Absolutely! Please tag us in your social post so we can find you.